Frequent Asked Questions
Are parents allowed to visit training sessions?
Where do the participants get lunch?
Where can i call in case of emergency?
The Camp Director mobile phone number is send over to the participants when they formalize their registration. Otherwise, the NARU Sports offices can be contacted dialing (0034) 650 364 282.
How will the training groups be setted up on the first day?
How will a participant´s misbehavior be managed?
How can i contact the camp staff?
When is the best time of the day to call the participants?
Are cell phones allowed at all times during the camp?
What languages will coaches and counselors speak?
What other activities will there be beside trainings?
Are the parents allowed to visit the residence during the camp?
How does the airport transfer work? What if the arrival is after the set schedule?
How should an underage travel?
We will facilitate all the necessary data on the adult who will pick up the participant at the airport so that all his information can be forwarded to the airline.
When and where the participants have to arrive and depart?
All participants will have to arrive and depart in the following dates:
- Week 1: July 22 to July 28.
- Week 2: July 29 to August 04.
- Week 1+2: July 22 to August 04.
Arrivals and departures will be to and from Barcelona – El Prat Airport, from 8am to 2pm. Personal drop off/pick up will be available during this time: if the arrival or departure is out of this schedule, an extra fee of 70€ will be charged.
Where can participants leave their values?
Which meals are included and how do they work?
Is there free internet access for the participants?
Will be sheets, pillows and towels provided by the residence?
Is there a bathroom and a lavatory located in each bedroom of the residence?
How is the accomodation? Will be the rooms assigned?
Do I need to get a insurance?
Is any inoculations necessary?
Do participants need a VISA?
Are practice pitches made of natural or artificial turf?
Is there a public phone at the residence?
What qualifications or checks do the camp coaches and staff have?
Is Hero Girls Camp FC Barcelona women camp?
Will the participants train in FC Barcelona facilities?
Is any item forbidden at the camp?
What is the cancellation and refund policy?
- Before May 31st: Refund of 50% of the deposit (375€) and balance payment.
- Before June 30th: 50% of the full payment fee.
- From June 30th: No refunds.
Cancellation notifications must be made via email to NARU Sports at firstname.lastname@example.org. Cancellations will be made effective on the date when NARU Sports receives a written notification.
There will be no refunds for players who voluntarily cancel their stay when already at the Camp, regardless of the reason.
There will not be any refund for players who have been expelled due to the use of drugs or alcohol, to non-notifications of a serious medical condition, or to severe disobedience of the rules of the program. The decision of expelling a player is at the sole discretion of the NARU Sports.
Join the camp!